Legal Notice
Information about the publishing, hosting and use of the neurones-escape.fr website.
In accordance with the information obligations that apply to online services, in particular French law no. 2004-575 of 21 June 2004 on confidence in the digital economy, users of this website will find below the identity of its publisher and its main terms of use.
1. Website publisher
The neurones-escape.fr website and the Neurones Escape Game venue are operated by ESCAPE ONE, a French simplified joint-stock company (SAS) with a share capital of €4,000.
Registered office: 4 Avenue du Gros Chêne, 95610 Éragny — France
SIREN: 838 412 872
Head office SIRET: 838 412 872 00023
Registration: 838 412 872 RCS Pontoise
EU VAT number: FR13 838412872
APE code: 93.29Z — Other amusement and recreation activities
Phone: 09 51 21 81 97
Email: contact@neurones-escape.fr
Publication director: Marie-Christine Roy, President of ESCAPE ONE.
2. Hosting
The website is hosted by OVH SAS, registered with the Lille Métropole Trade and Companies Register under number 424 761 419, whose registered office is located at 2 rue Kellermann, 59100 Roubaix, France.
- Host website: www.ovhcloud.com
- IP address provided: 54.36.91.62
- Network: AS16276 OVH SAS
- Reverse hostname: cluster027.hosting.ovh.net
3. Purpose and content of the website
The website presents the activity of Neurones Escape Game: its scenarios, prices, event packages, gift vouchers and booking terms. ESCAPE ONE strives to publish accurate and up-to-date information. This information remains general and may change, in particular regarding availability, prices, capacities, age requirements and the services offered.
The contractual information applicable to an order is the information displayed during the booking process and summarised in the confirmation sent to the buyer. Photographs, illustrations and room descriptions are provided for information only and deliberately do not reveal the full experience.
4. Access and availability
The website is normally accessible at all times. However, a scheduled or unscheduled interruption may occur for maintenance, updates, technical incidents, work carried out by the host or force majeure. ESCAPE ONE uses reasonable means to restore access as quickly as possible, without guaranteeing permanent availability or the total absence of errors.
5. Intellectual property
The structure of the website and the elements it contains, including texts, scenarios, photographs, illustrations, graphics, logos, videos, sounds, databases and software, are protected by intellectual property law. They belong to ESCAPE ONE or are used with the permission of their owners.
Any reproduction, representation, adaptation, extraction, distribution or use, in whole or in part, on any medium whatsoever, requires the prior written permission of the rights holder, except where expressly provided by law. A link to the website must not suggest any association, partnership or endorsement by ESCAPE ONE.
6. Liability and external links
Users remain responsible for their equipment, their connection and the use they make of the information available on the website. ESCAPE ONE cannot be held liable for any indirect damage, technical incompatibility, temporary unavailability or use of the website contrary to its purpose.
The website may contain links to third-party services, for example for booking, payment, maps, social networks or customer reviews. ESCAPE ONE does not continuously monitor these services and does not guarantee their availability, their content or their own data processing practices.
7. Personal data
Data provided through the forms, the booking module, payment or exchanges with the team are processed to answer requests, manage orders and sessions, provide customer follow-up and comply with ESCAPE ONE’s legal obligations. Detailed terms, legal bases, recipients, retention periods and individuals’ rights are set out in the privacy policy.
To exercise a right of access, rectification, erasure, objection, restriction or portability where applicable, users can write to contact@neurones-escape.fr. They may also lodge a complaint with the CNIL, the French data protection authority.
8. Cookies
Cookies or similar technologies may be placed to ensure the website works properly, remember preferences, measure audience or enable the use of third-party services. Where required by law, non-essential cookies are only placed after consent. Preferences can be changed at any time from the cookie management tool available on the website.
9. Applicable law and contact
The website and this legal notice are governed by French law. To report an error, request permission or ask a question about the website, users can contact ESCAPE ONE at contact@neurones-escape.fr or by post at 4 Avenue du Gros Chêne, 95610 Éragny, France.
Last updated: 30 August 2026.