Privacy Policy
This policy explains which data may be processed when you browse the website, contact the team or make a booking.
1. Data controller
The data controller is the operator of Neurones Escape Game, 4 Avenue du Gros Chêne, 95610 Éragny-sur-Oise, France — [company name to be completed].
Contact for personal data: contact@neurones-escape.fr.
2. Data that may be collected
- identity and contact details: last name, first name, email, phone number;
- booking information: date, scenario, number of players, amount and payment status;
- content of requests sent by form, email or chat;
- technical data: IP address, security logs, device type, browser and cookie preferences;
- account data when the client area is used.
3. Purposes and legal bases
- managing bookings, payments, confirmations and gift vouchers: performance of the contract;
- answering requests and providing customer service: performance of the contract or legitimate interest;
- complying with accounting, tax and legal obligations: legal obligation;
- securing the website and preventing fraud: legitimate interest;
- measuring audience or sending marketing communications: consent where required.
4. Recipients and processors
Data is accessible to authorised staff at Neurones Escape Game and, to the extent necessary for their tasks, to technical providers involved in hosting, booking, payment, sending emails, maintenance, audience measurement or chat. The website is hosted by OVH SAS in France. Full bank card data is processed directly by the payment provider.
5. Retention periods
Booking and billing data is kept for the periods required by accounting and tax obligations. Requests that did not lead to an order and prospecting data may be kept for up to three years after the last contact. Technical logs are kept for a period proportionate to security needs. Cookie choices are kept for the period indicated in the consent tool.
6. Cookies
Strictly necessary cookies allow the website and booking to work and remember your preferences. Audience measurement, external content or advertising cookies are only placed after consent where required. You can accept, refuse or change your choices at any time from the cookie manager.
7. Your rights
Depending on your situation, you have the rights of access, rectification, erasure, restriction, objection and portability, as well as the right to withdraw your consent at any time. You can exercise these rights by writing to contact@neurones-escape.fr. Proof of identity may be requested only in case of reasonable doubt.
You can also lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL), the French data protection authority.
8. Security and transfers
Reasonable technical and organisational measures are implemented to protect data against unauthorised access, loss or alteration. If a provider processes data outside the European Economic Area, the transfer must rely on a mechanism recognised by the GDPR.
9. Updates to this policy
This policy may change to reflect changes to the website, providers or regulations. The date of the latest update is shown below.
Last updated: 29 August 2026.